Privacy Policy

Fort Worth Restoration Group ("Fort Worth Restoration Group," "we," "us" or "our") operates fortworthrestorationgroup.com (the "Site") as a marketing and call-routing service that connects visitors experiencing water, fire, mold or storm-related property damage with independent, licensed, third-party restoration contractors ("Restoration Partners") serving Fort Worth and Tarrant County, Texas. We do not perform restoration work ourselves. This Privacy Policy describes the information we collect through the Site, how we use and share it, and the choices available to you. Effective date: September 8, 2026.

Information We Collect

We collect information in the following ways:

Information you provide directly. When you submit a contact form, request service, or call the phone number listed on the Site, we or a Restoration Partner may collect your name, phone number, email address, property address, and a description of the damage or service you're requesting.

Information collected automatically. Like most websites, the Site uses cookies, log files, and similar technologies to collect standard technical information when you visit, including your IP address, browser type, device type, pages viewed, referring URL, and the date and time of your visit.

Call information. If you call the phone number displayed on the Site, the call may be recorded or monitored for quality assurance, training and routing purposes, and standard call metadata (such as the number dialed from, call duration and time of call) may be logged. We disclose this practice on the Site and, where required by law, you will be notified at the start of the call.

How We Use Information

We use the information we collect to:

Route your inquiry or service request to a Restoration Partner able to respond to your location and the type of damage described;

Respond to inquiries submitted through the contact form;

Operate, maintain, secure and improve the Site;

Analyze Site traffic and usage patterns using analytics tools such as Google Analytics;

Comply with legal obligations and enforce our Terms.

How Information Is Shared

Because Fort Worth Restoration Group is a call-routing and lead-generation service rather than a restoration contractor, the core function of the Site requires sharing your contact and job information with the Restoration Partner or Partners we route your call or form submission to, so that they can respond to your request. We do not sell your personal information to unrelated third parties.

We may also share information with:

Service providers who perform functions on our behalf, such as website hosting, call tracking and analytics, under confidentiality obligations consistent with this policy;

Law enforcement or other parties when required by law, subpoena, or legal process, or when necessary to protect the rights, property or safety of Fort Worth Restoration Group, our users, or the public;

A successor entity in connection with a merger, acquisition, or sale of business assets.

Cookies and Analytics

The Site uses cookies and similar tracking technologies to remember preferences, understand how visitors use the Site, and measure the effectiveness of our content and advertising. Most browsers let you refuse or delete cookies through their settings; doing so may affect how some parts of the Site function. We may use third-party analytics providers, such as Google Analytics, which have their own privacy practices governing the data they collect.

Data Retention

We retain information collected through the Site for as long as reasonably necessary to fulfill the purposes described in this policy, including routing your request, maintaining business records, and complying with legal, accounting or reporting obligations, after which it is deleted or de-identified.

Your Choices and Rights

You may decline to submit information through the contact form, though doing so may limit our ability to route a service request on your behalf. Depending on your state of residence, you may have the right to request access to, correction of, or deletion of personal information we hold about you, or to opt out of certain uses. To make such a request, contact us using the information below and we will respond consistent with applicable law. We do not knowingly collect personal information from children under 13.

Security

We use reasonable administrative and technical safeguards designed to protect information submitted through the Site. No method of transmission or storage is completely secure, and we cannot guarantee absolute security of information you provide.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted to this page, and the effective date above will be updated accordingly. Continued use of the Site after a change is posted constitutes acceptance of the revised policy.

Contact Us

Questions about this Privacy Policy can be directed to Fort Worth Restoration Group, 3130 Plumwood St, Fort Worth, TX 76111, or by phone at (682) 610-3848.